Refund & Exchange policy

At Tafelhome, we believe in designing products that blend timeless tradition with modern living — not just bottles, but pieces you’ll keep for years. We know sometimes things don’t go as planned. Here’s how we handle that, with care and clarity.

1. Can I change my order once it has been placed?

Once an order is placed, it heads straight into our fulfillment process. We do not accept changes in orders after placement.
However, if you reach out within 30 minutes, we might be able to accommodate a change in either the product or the delivery address, but only if the order hasn’t been processed yet. Final discretion lies with Tafelhome.

2. Can I cancel my order?

Yes, but there’s a tight window. You can cancel your order within 30 minutes of placing it.
To cancel, contact us at Info@tafelhome.com or call us at +919728900007 (Monday to Saturday between 10:00 AM to 6:00 PM) with your Name, Order Number, Date of Purchase,and Contact Number.Our team will verify and confirm the cancellation.

3. What about refunds?

We do not offer refunds.
If your order has been damaged in transit or a product arrives broken, we’ll issue a credit note. This credit note can be redeemed only on the Tafelhome Website.

4. When and how will I get my refund in case of order cancellation?

At Tafel Home when a refund is processed, the amount will be returned to the original payment method. Please allow 7-14 working days for the refund to reflect in your account, as the timing can vary slightly depending on your bank and payment gateway. While we initiate the refund process, the final crediting time is managed by your bank.

5. How long does it take to get my credit note?

Once we’ve reviewed and verified the concern (with proofreading below), we’ll issue a credit note within 3-5 business days.

6. What is your exchange policy?

We don’t do exchanges. Once a product is delivered as per your order, it’s considered final.
However, if there’s a manufacturing defect, we’ve got your back.
Reach out to us within 24 - 48 hours of delivery and we’ll help you with a replacement of the same product.

7. Important Notes to Raise a Dispute:

Always record an unboxing video at the time of delivery.
Any issue like missing items, damaged goods, or wrong product must be reported within 24–48 hours of delivery.
Products are shipped in Tafelhome branded boxes and tapes. Please verify at the time of delivery.
If the packaging looks tampered, do not accept it. Once accepted, we won’t be able to take responsibility for damaged/missing items.

8. What if a product I ordered is out of stock?

While we try our best to keep our inventory updated, sometimes glitches happen. If something you ordered goes out of stock, we’ll inform you within 72 hours.

At Tafelhome, we stand by quality and transparency — in our designs and in our promises. If you ever have questions, our team is just a message away, ready to help.